Support Solution

ITG Online Support CenterSuperior web marketing and design is nothing unless you have customer service to match. ITG prides itself on the business partnerships we've fostered over the years, and the cornerstone of those relationships has been our commitment to customer support. Offering experienced counsel and hands-on assistance, ITG is available to resolve any issue that may arise. Whether you have a question about cost or security, usability or troubleshooting, our team is there to respond. ITG provides customized support that always meets your unique business needs.  

Although ITG offers a full range of technical services, listed below are a few of the more popular support services we offer:

Website Maintenance


Website Maintenance

Our dedicated, in-house support desk will ensure that your website is up-to-date and operational. With our affordable maintenance packages, you'll have the piece of mind to get on with your business and not stress about your website.

Website Hosting Services


Website Hosting Services

While website hosting is only a part of what we do, it is the foundation for everything we do. This is why hosting with ITG offers enterprise level security and reliability.


Google Apps Services

Let ITG help you with your transition to the cloud and into the world of Google Apps. ITG serves business, organizations, and educational institutions of all sizes. We offer three types of Google Apps deployment options as starting points for your transition. We will further customize your deployment based on your organizations specific requirements. ITG can provide support and training solutions for your Google Apps deployment as well as develop custom solutions for your specific business needs.


Website Hosting

ITG is committed to providing our clients with dependable, state-of-the-art Web hosting backed by unparalleled customer support. By integrating customized hardware design, uninterruptible power supplies, daily backups, and extensive technical credentials, we ensure a steady and productive Linux and Windows Web hosting environment.

ITG offers both shared and dedicated Linux and Windows based web hosting. All Web hosting accounts come with a static IP address, control panel, message boards, email accounts, database, Webmail, Web traffic statistics and much more. We support PHP, MySQL and most open source solutions.


World Class Data Center

Best-in-class networking
Multiple data centers located in the U.S. and Europe**, giving
  your site visitors a better Web experience
DWDM Ethernet Backbone operating at 20 Gbps (U.S. only)
Connected to multiple diverse upstream providers
Full BGP peering with all providers
65,000+ square feet of actual computer space with
  room to grow
Fully redundant (2N) UPS power systems and (N+1) air
  conditioning systems
Advanced fire protection, suppression & detection systems
Multiple power paths and network connectivity have two
  diverse paths into our facility
Fully integrated Monitoring System for all critical building,
  server and network systems
State-of-the-art Security Technology and 24x7 on-site
  security staff
24x7 Network Operations Center & on-site data center staff

Environmentally Sensitive Features
Variable frequency drives for large motors
Chilled water air handler units
Cooled water chillers that use eco-friendly refrigerant
EPA-approved diesel generators using low-sulfur fuel
Eco-friendly products for specialized data center cleaning

Systems & Network Infrastructure/Security
Best-of-breed equipment for routers, firewalls and servers keep you online
Full network redundancy
24x7 dedicated prevention systems ensure network perimeter remains secure
Automatic email scanning for virus detection and cleaning provides complete protection (hosting plans only)

Backup, Restore and Disaster Recovery
Enterprise-class backup and restore technologies protecting your data*
Full and incremental backups*
Off-site retention*
* Web hosting plans only — dedicated and virtual server plans
require additional purchase

OS & Application Management
Hardened operating system builds (hosting plans only)
Host-based security (hosting plans only)
Vigorous patch management (hosting plans only)
In-depth 24x7 monitoring helps ensure that our systems are secure (hosting plans only)


Website Maintenance

Website MaintenanceMany technology firms don't offer on-going support and maintenance for your Website. Once they design your site, you are left to fend for yourself. But suppose you need to post a press release to your Website or update your staff page. ITG can help. Long after we finish designing your Website or even if someone else designed your Website, ITG will help you with updates and maintenance to your site. Whether you choose to subscribe to one of our monthly maintenance packages or take advantage of our maintenance services a la carte, ITG will be here to help you with any Website changes you need to make.

Outsourcing your Website maintenance and updates can enable you to focus your company’s time and resources on revenue generating opportunities without the headache of trying to do it yourself.

arrow.png Do you want your Website updated professionally and look always professional?
arrow.png Are you too busy to maintain your Website?
arrow.png Do you want to save time and focus on your business?

Click here to sign up for our Website Maintenance packages.


1. On Hourly Bases:

If you think that you will not be making changes to your Website regularly, ITG provides maintenance services on an hourly basis. ($100 per hr., 1 hour Minimum charge. Billed in 30 Minute increments after the first hour.)

2. Website Maintenance Packages:

If you think that you will be making regular changes to your website over time, you can save money by purchasing a website maintenance contract.

Web site maintenance Packages include the following services...
Priority service, shorter Turn Around (1-2 Business Days)

arrow.png Update, correct or create new HTML web pages as requested
arrow.png Image scanning, optimization and adding images to web sites
arrow.png Verify all links
arrow.png Does not include layout changes, Flash animation, database and ASP, PHP, CF, etc. programming work.

Website Maintenance Packages

Small Business Website Maintenance Package 3 Hour Website maintenance per month $260/month
Medium Size Business Website Maintenance Service 5 hours Website Maintenance per month $415/month
Corporate Maintenance Package 10 hours Website maintenance per month $795/month
Corporate Advanced Maintenance Package 20 hours Website maintenance per month $1495/month

Banked Hours

Almost every business has a busy time and a slower time. You might need more edits and changes done on your site some months (for special events, marketing, etc.) than others. We will bank any unused hours from your maintenance package into the next month up to 3 months. For Example: If you have a small business web maintenance package and only use 2 hour in the 1st. month, and then 2 hours in the 2nd. month, you can bank unused hours and transfer total 2 hours to 3rd. month.

Our Company

Moving ideas, content and computing to the edge of the network and into the cloud to improve efficiencies, launching innovative solutions and continuously finding new ways to improve your corporate assets are only a few of the initiatives we are developing.

Contact us today to discuss your requirments or get support now. 

Contact Us